Frequently Asked Questions
Find answers to common questions about our domestic, end of tenancy, specialist and commercial cleaning services across East London.
General Questions
What areas do you cover?
We provide cleaning services across east London including Tower Hamlets, Hackney, Newham, Waltham forest, Redbridge, and Barking & Dagenham. If you are unsure whether we cover your area, please contact us and we will be happy to help.
Do I need to provide cleaning products or equipment?
No. Our cleaners bring professional cleaning products and equipment. If you prefer specific products to be used in your home, this can usually be arranged.
How long does a typical clean take?
The time required depends on the size of the property and the type of cleaning service. A regular clean make take anything from 2 hours plus.
Do I need to be at home during the cleaning?
Not necessarily. Many customers provide access to the property in advance. However, you are welcome to stay at home if you prefer.
Are your cleaners insured?
Yes. All cleaning work is carried out with full public liability insurance for your peace of mind.
Can I book regular cleaning visits?
Yes. Many clients book weekly or fortnightly cleaning to keep their homes consistently clean and tidy.
Booking & Pricing
How much does a cleaning service cost?
Pricing depends on the type of cleaning service, property size and level of cleaning required. Contact us with a few details about your property and we can provide a quick quote.
How do I book a cleaning service?
You can book by contacting us via phone, email or the contact form on our website. We will confirm availability and arrange a convenient time.
Do you offer same-day or short notice cleaning?
Where availability allows, we can sometimes provide short notice cleaning services. It is best to contact us as early as possible.
General Cleaning
What is included in a general cleaning service?
General cleaning includes dusting surfaces, vacuuming floors, mopping hard floors, cleaning bathrooms and kitchens, wiping surfaces, emptying bins, and general tidying.
How often should I book regular cleaning?
Most customers choose weekly or fortnightly cleaning to maintain a clean and comfortable home.
Deep Cleaning
What is the difference between deep cleaning and regular cleaning?
Deep cleaning is a more detailed service that focuses on areas often missed during routine cleaning, such as skirting boards, behind furniture, and built-up grime in kitchens and bathrooms.
How often should a property have a deep clean?
Many customers book a deep clean once or twice a year, or before special events or seasonal changes.
End of Tenancy Cleaning
What is included in end of tenancy cleaning?
End of tenancy cleaning includes a full deep clean of the property, including kitchens, bathrooms, appliances, cupboards, floors, and surfaces to help prepare the property for new tenants.
Is your end of tenancy cleaning suitable for landlords and letting agents?
Yes. The service is designed to meet the standards typically expected during tenancy inspections.
Commercial Cleaning
Do you provide cleaning for offices and workplaces?
Yes. We offer cleaning services for offices, shops, and other workplaces.
Can cleaning be scheduled outside business hours?
Yes. Many commercial clients prefer cleaning early in the morning or in the evening to avoid disruption.